1. Account Manager Department
Workflow:
1. Ticket Raised Client request, campaign update, or performance inquiry.
2. Ticket Assigned Relevant Account Manager.
3. Review Request Check client details, campaign progress, and deliverables.
4. Internal Coordination Liaise with Creative, Production, and Operations teams for updates.
5. Client Communication Share feedback, approvals, or updates via email (not WhatsApp).
6. Follow-up Ensure all deliverables meet client expectations and deadlines.
7. Ticket Closed Once client confirms satisfaction and all actions are complete.
2. Production Department
Workflow:
1. Ticket Raised Production brief, shoot request, or edit update.
2. Assigned To Production Lead or Coordinator.
3. Planning Allocate crew, schedule, and logistics.
4. Execution Production takes place
5. Review Internal QA and feedback loop.
6. Ticket Closed Final version uploaded and confirmed by relevant team.
3. Creators Department
Workflow:
1. Ticket Raised Creator campaign brief, deliverable request, or approval.
2. Assigned To Creator Manager.
3. Brief Sent Creator receives and confirms understanding.
4. Content Received Draft submitted for review.
5. Feedback Loop Adjustments requested via Freshdesk.
6. Approval & Post Final approval sent, and content goes live.
7. Ticket Closed Campaign marked as complete.
4. Creative Department
Workflow:
1. Ticket Raised Design / artwork / campaign concept request.
2. Assigned To Designer or Creative Lead.
3. Brief Review Check requirements and references.
4. Draft Design Initial concept created.
5. Internal Review Team feedback and revisions.
6. Final Approval Approved by Operations or requesting department.
7. Ticket Closed Final files uploaded and shared.
5. Accounts Department
Workflow:
1. Ticket Raised Billing issue / payment query / invoice request.
2. Ticket Assigned Accounts Manager or Finance Officer.
3. Review & Verification Check records, payment status, or supporting documents.
4. Action Taken Issue invoice, credit note, or resolve query.
5. Approval Director signs off.
6. Ticket Closed Confirmation sent to requester and marked as resolved.
5. Operations Department
Workflow:
1. Ticket Raised Task request, process update, or internal issue.
2. Assigned To Operations Manager.
3. Assessment Identify resources, timeline, or team required.
4. Execution Coordinate with other departments
5. Quality Check Verify deliverables or completion.
6. Ticket Closed Update requester and mark complete.
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